Your privacy is important to us. Our guiding principle is to only collect the minimum required to provide our products and services. This policy details what personal data we do collect, how we store it, and how we use it. We'll never sell your data — never have, never will.
This policy applies to all products built and maintained by Crafted Syntax Limited.
What we collect, and why
- Your name and/or contact details, e.g., email address, which is used for providing support. You provide this data to us directly when contacting us.
- Your IP address, which is used for mitigating abuse, spam and bots.
We collect and process the above data for the following purposes:
- To fulfil our contractual obligations, i.e., delivering our services/products.
- To fulfil our legal obligations, e.g., keeping accurate financial records.
- With prior consent, e.g., joining a newsletter.
- We have a legitimate interest, e.g., protecting our services.
How we store your personal data, and for how long
We store your personal data securely, using both encryption in transit (e.g., HTTPS) and encryption at rest (encrypted disks). We also have technical and organisational measures in place to restrict access and prevent accidental deletion or misuse.
We store your personal data until we are instructed to delete it, unless there is a contractual or legal obligation that we must fulfil. When instructed to delete personal data, it may reside in backups for a short period following deletion.
What we share
We use the following third-parties (sub-processors) to help us run our applications, deliver services, and provide support:
| Name | Purpose | Location |
|---|---|---|
| Email (contacting us, support) | US |
We also share data where required by law.
Sharing data outside the UK/EU
Your data is sometimes shared outside the UK/EU, e.g., a service provider we use might have servers located in the US. We make sure that when this happens, that we meet our legal obligations.
Cookies 🍪
We don't use third-party cookies. We only use cookies where strictly necessary, e.g., authenticating users and account personalisation.
Your rights
Under data protection law, you have rights including:
- Your right of access. You have the right to ask us for copies of your personal information.
- Your right to rectification. You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure. You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing. You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing. You have the the right to object to the processing of your personal information in certain circumstances.
- Your right to data portability. You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
Please contact us at support@craftedsyntax.com if you wish to make a request.
Changes
We sometimes make changes to this policy over time as regulations and our processing activities change. Whenever we make a significant change, we'll inform our users through available channels.