Terms of Service

This agreement (the “Terms of Service”) together with our Privacy Policy governs your use of all services, client software and websites (“Services”) that Crafted Syntax Limited (”Crafted Syntax”, ”us”, ”we” or ”our”) provides.

We may update the Terms of Service in the future, with or without notice. New features that augment or enhance the current Services shall be subject to the Terms of Service.

Your use of our Services, now or in the future, indicates your agreement with the Terms of Service.

We reserve the right to terminate your account if you violate the Terms of Service.

Your Account


Cancellation and Termination

Changes to Services

We reserve the right at any time to modify or discontinue, temporarily or permanently, any part of our Services with or without notice. However, we will do our best to notify customers of any upcoming system maintenance and/or service disruptions.


Your use of our Services is at your sole risk. We provide these Services on an “as is” and “as available” basis. We do our best to keep things up and running, but we do not guarantee a service level, nor do we offer a service level agreement.

Use Restrictions

You may not use our Services for any illegal or unauthorised purposes. You must not, in the use of our Services, violate any laws in your jurisdiction.

Content Ownership

We claim no ownership rights over the content submitted or created exclusively by you within your account. Any content that is yours remains yours. The Terms of Service do not grant us any licenses or rights to your content except for the limited rights needed for us to provide the Service to you.

Account Access

In some cases, it is necessary for Crafted Syntax employees to access your account and content in order to diagnose a problem. When you contact our support team, it is implied that you are allowing Crafted Syntax employees to access your account if necessary, in order to be helpful. If you wish to receive assistance without granting permission to your account, please specify as much in your communication with our support team and those requests will be honoured to the extent possible.


You agree to fully indemnify and keep us fully indemnified from and against all actions, demands, costs (on a full indemnity basis), losses, penalties, damages, liability, claims and expenses (including legal fees) whatsoever incurred by us and arising from any of the following:


We shall not be liable for special, indirect, or consequential losses, nor for the following types of loss, whether direct, indirect, special or consequential, in each case however caused:

We are not liable to you for any claims or losses relating to:

No matter how many claims are made and whatever the basis of such claims, our maximum aggregate liability to you under or in connection with the Terms of Service in respect of any direct loss (or any other loss to the extent that such loss is not excluded by other provisions in the Terms of Service) whether such claim arises in contract or in tort shall not exceed a sum equal to the fees paid by you for the services in relation to which your claim arises during the 3 month period prior to such claim.

Neither party shall be liable to the other for damages of any sort resulting solely from terminating this agreement in accordance with this agreement.

Governing Law

This agreement is governed by English law.

Entire Agreement

If any part of this agreement is found to be invalid or unenforceable by any court, such invalidity or unenforceability shall not affect the other provisions of this agreement and such other provisions shall remain in full force and effect.

This document was last updated on 7 September 2020.